We have assembled below terms and conditions for our procedures, so that they have a complete understanding of how this website functions and what our principles are. If you ever have a question about something, please let us know. We want your experience with Luna Exchange to be simple, trouble-free and efficient.

  • Introduction

    These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

    Minors or people below 18 years old are not allowed to use this Website.

  • ”Definitions”

    I. The “Customer” means a physical person or company who engages in Luna Exchange services by buying, or exchanging digital goods with suppliers and/or other customers.
    II. The “Supplier” means a physical person or company who engages in Luna Exchange services by selling or exchanging digital goods with other suppliers and/or customers.

  • ”Identification

    In order to protect Customer’s, Suppliers ‘s and Luna Exchange’s interests, Customers’ and Suppliers’ Luna Exchange accounts, Customers and Suppliers may have to undergo certain identity establishment / verification procedures, which may include, but are not limited to, photocopies of their documents, such as their official Photo ID, most recent utility bill(s) and other document(s) that may help to establish their identity; telephone verification calls; telephone and address directories look ups; verification “snail-mail” letters and codes. The Store may research and investigate any order and/or transaction that may seem suspicious or questionable. Should proper information and/or documentation not be supplied to satisfy identity verification measures, the Store reserves the right to refuse service and not process order(s).

    Luna Exchange reserves the right to block, close or restrict any suppliers or/and customer account within Luna Exchange at any time without notice and without explaining the reason(s) for such blockage, closure or restriction of the account.
    Luna Exchange reserves the right to cancel any order and/or transaction at any time without notice and without explaining the reason(s) for such cancellation.
    Any reasonable and well-founded suspicion of unlawful activity, including, but not limited to, child pornography, credit/debit/charge card fraud, money laundering, financing of terrorism, sale and/or purchase of illegal drugs or weapons, will result in prompt sharing of any known relevant information with proper authorities without notice.

  • Intellectual

    Other than the content you own, under these Terms, Luna Exchange and/or its licensors own all the intellectual property rights and materials contained in this Website.

    You are granted limited license only for purposes of viewing the material contained on this Website.

  • Restrictions

    You are specifically restricted from all of the following

    • publishing any Website material in any other media;
    • selling, sub-licensing and/or otherwise commercializing any Website material;
    • publicly performing and/or showing any Website material;
    • using this Website in any way that is or may be damaging to this Website;
    • using this Website in any way that impacts user access to this Website;
    • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
    • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
    • using this Website to engage in any advertising or marketing.

    Certain areas of this Website are restricted from being access by you and Luna Exchange may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

  • Your-Content

    In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Luna Exchange a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

    Your Content must be your own and must not be invading any third-party’s rights. Luna Exchange reserves the right to remove any of Your Content from this Website at any time without notice.

  • No-warranties

    This Website is provided “as is,” with all faults, and Luna Exchange express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you. Also, this website shall not be held responsible for any other website action and/or behavior.

  • Limitation-of-liability

    In no event shall Luna Exchange, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Luna Exchange, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

  • Indemnification

    You hereby indemnify to the fullest extent Luna Exchange from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

  • Severability

    If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

  • ”Subscription”

    There is no monthly fee or subscription fee.

  • ”Liability

    In no event shall Luna Exchange or its suppliers be held responsible for lost profits or any special, incidental or consequential damages arousing out of, or in connection with the Service’s site, services or these Terms and Conditions, however arising.
    If, for any reason whatsoever, Luna Exchange is not able to process an order as requested by a Customer, Luna Exchange will only be liable and will refund the customer for the same amount, and in the same form it had received digital units (digital currency), funds, or otherwise from the Customer.
    The Customer hereby waves any right to any additional compensation beyond refund.

  • ”Indemnity”

    The Customer agrees to indemnify and hold Luna Exchange and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by the Customer and/or any party due to or arising out of a breach of these terms and conditions, or violation of any law or the rights of a third party, or otherwise arising out of the use of Luna Exchange’s service(s).

  • ”Order

    Although most of the orders are completed in less than 24 hours, due to high volume of fraudulent activities, each and every PayPal and Credit Card payments may takes up to 30 business days to be verified. Customer is able to cancel the order and request refund. Refunds will be processed as described in Refund/Return Policy

  • ”Refund/Return

    I. The Customer can return a purchased item to Luna Exchange within 20 (TWENTY) days after the date the respective customer received their product.
    II. A refund will be issued in the same form used to purchase the item. Applicable return fees carried by the company may be deducted from the refund amount.
    III. Luna Exchange reserves the right to keep any fees associated with the Customer’s purchase.
    IV. The refund will be processed within 3 (three) business days after the date it was requested.
    V. If customer opens any kind of dispute or claim against Luna Exchange, Luna Exchange will provide the information to the proper authorities and wait for their outcome. Upon deciding in Luna Exchange’s favor, then the store will collect all of your payment to cover the damage you have caused.

  • Variation-of-Terms

    Luna Exchange is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

  • Assignment

    The Luna Exchange is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  • Entire-Agreement

    These Terms constitute the entire agreement between Luna Exchange and you in relation to your use of this Website, and supersede all prior agreements and understandings.